Welcome to our FAQ page! Here you’ll find answers to common questions about our delicious kaya balls, franchise opportunities, and other services we offer.
Kaya Balls are soft, warm buns filled with kaya, a sweet spread made from fresh coconut milk, eggs, sugar, and pandan leaves. They are grilled to achieve a crispy exterior with a soft, chewy interior.
Our kaya balls are freshly made daily using premium ingredients and innovative Japanese baking machines to ensure consistent quality and taste. We are committed to hygiene and serve our products in a clean and safe environment.
You can find our Kaya Balls at any of our outlets listed on the All Outlets page. We also participate in various events and offer delivery services in selected areas through Foodpanda & GrabFood deliveries.
Yes, we offer delivery through various food delivery platforms like Foodpanda & GrabFood. Check our All Outlets page to see if delivery is available in your area.
We use high-quality stainless steel machines with non-stick pans, ensuring a hygienic preparation process. All staff are required to take Typhoid Vaccine and Food Handler training certified by the Ministry of Health of Malaysia.
Our machines are energy-efficient, producing consistent and delicious kaya balls with every batch. We use premium ingredients and follow strict quality control procedures.
Yes, we have event packages catering to various sizes of gatherings, from small parties to large events. Prices start at RM550 for 300 pax and go up to RM1,200 for 1,000 pax. Additional details are available on our Event Packages page.
Visit our Franchising page for detailed information on the application process, requirements, and the support we provide to franchisees.
The initial investment varies depending on the package you choose. More details are available on our Franchising page.
No prior experience is required. We provide comprehensive training through our Business Induction Program (BIP) to ensure your success.
We provide extensive training, ongoing operational support, marketing assistance, and continuous improvement programs to help you run a successful franchise.
You can reach our customer support team via email at streetballmy@gmail.com or by calling our hotline at +60 19-399 7401. We are available from monday to friday, 9:00 AM – 6:00 PM.
If you encounter any issues with your order, please contact the outlet where you made your purchase or our customer support team. We are committed to resolving any problems promptly.
We value your feedback! Please send your comments or suggestions by using our contact form on our Contact Us page or to our email, streetballmy@gmail.com. Your input helps us improve our products and services.
